By purchasing or engaging our services, you acknowledge and agree to the terms of this Policy, together with any applicable service-specific terms, proposal, quotation, work order or other written agreement applicable to your engagement. This Policy is intended to establish clear and reasonable terms for cancellations and refunds while preserving all rights and remedies available under applicable Indian law.
01Scope of This Policy
Shivguru Enterprises provides digital marketing and technology services, which may include:
- Google Ads
- Meta Ads
- Web Development
- App Development
- AI / SEO Services
- Other digital marketing and technology solutions
The nature of these services means that work may involve professional time, planning, research, configuration, development, creative work, third-party platforms and other resources.
Accordingly, eligibility for cancellation or refund may depend on the service purchased, work already performed and the stage at which cancellation is requested.
02Cancellation by the Client
A client may request cancellation of a service by contacting Shivguru Enterprises through an appropriate communication channel.
A cancellation request does not automatically create an entitlement to a full refund.
When evaluating a cancellation request, we may consider:
- The nature of the service
- The agreed scope of work
- Work already completed
- Work already delivered
- Resources already allocated
- Third-party services or costs already incurred
- The stage of the project or campaign
- Any applicable written agreement or service-specific terms
Where work has already commenced, amounts attributable to work already performed may not be refundable, subject to applicable law and the agreed terms.
03Refund Eligibility
Refunds will be considered based on the particular service and circumstances of the request.
A refund may not be available for:
- Work already completed
- Deliverables already provided
- Services already used or consumed
- Custom work already created specifically for the client
- Third-party costs already incurred
- Fees or charges that are expressly identified as non-refundable in the applicable agreement
- Delays or cancellation caused by the client’s failure to provide required information, approvals, access or materials
Nothing in this Policy is intended to exclude any refund, remedy or consumer right that cannot legally be excluded under applicable law.
04Digital Marketing & Advertising Services
Digital marketing services may involve campaign planning, account configuration, audience research, creative preparation, campaign management, optimization and reporting.
Once such work has commenced, the portion of service fees relating to work already performed may not be refundable, subject to the applicable agreement and law.
Advertising Spend
Advertising expenditure paid to platforms such as Google, Meta or other advertising providers is separate from Shivguru Enterprises’s service fees.
The availability and processing of any refund of advertising funds may depend on the policies and procedures of the relevant advertising platform.
Shivguru Enterprises does not control third-party advertising platform refund decisions, account restrictions or platform charges.
05Website & App Development
For website and app development projects, cancellation and refund eligibility may depend on the stage of the project.
Work may include planning, design, development, configuration, testing, integrations and other project activities.
Where such work has already been performed, the corresponding amount may not be refundable, subject to the applicable agreement and law.
Third-party expenses relating to domains, hosting, software, licenses, APIs, plugins, payment services or other external services may be non-refundable where the relevant provider does not provide a refund.
06SEO, AI & Other Ongoing Services
SEO, AI and other ongoing digital services may involve work performed continuously over a defined period.
Fees relating to services already performed or periods already covered may not be refundable once the relevant work or service period has commenced, subject to the applicable service terms and applicable law.
SEO and digital marketing services do not guarantee a particular ranking, traffic level, number of leads, customers, sales or other business outcome.
07Client Delays and Non-Cooperation
Clients may be required to provide information, content, approvals, access, credentials, materials or other cooperation necessary to perform the service.
If the client fails to provide required information or approvals within a reasonable time, the resulting delay may affect the project or service timeline.
Such delay does not automatically create a right to a refund.
Where a project remains inactive for an extended period because required client inputs are unavailable, Shivguru Enterprises may review the status of the project and determine the appropriate next steps in accordance with the applicable agreement and law.
08Changes to Project Scope
A client may request changes or additional requirements during a project.
Changes outside the agreed scope may require additional fees, time or resources.
If the client chooses to cancel instead of proceeding with the revised scope, the cancellation will be evaluated based on the work already completed and the applicable project terms.
09Third-Party Services
Our services may depend on third-party providers, including advertising platforms, hosting providers, domain registrars, software providers, APIs, payment processors and other technology platforms.
Third-party fees, subscriptions, purchases and services may be governed by the respective provider’s terms and refund policies.
Shivguru Enterprises will not be responsible for a third party’s refusal to issue a refund, suspension of an account, change in pricing, service interruption or other decision outside our reasonable control.
10Duplicate or Incorrect Payments
If a client believes that a duplicate payment or an incorrect payment has been made, the client should contact us with the relevant transaction details.
After verification, any amount determined to have been paid in error may be handled appropriately in accordance with the circumstances, applicable payment procedures and applicable law.
11Refund Processing
Where a refund is approved by Shivguru Enterprises, the approved refund amount will be processed through the applicable payment method.
Approved refunds will generally be processed within 5–7 business days from the date of refund approval.
The time taken for the refunded amount to actually appear in the customer’s bank account or payment method may vary depending on the relevant payment gateway, bank or financial institution.
Any deductions permitted under the applicable agreement or law may be considered before processing the refund.
12Non-Refundable Third-Party Costs
Where Shivguru Enterprises has incurred a third-party expense specifically for providing the client’s service, that expense may not be refundable if the relevant third-party provider does not provide a refund.
Such costs may include, where applicable:
- Advertising platform expenditure
- Domain registration
- Hosting
- Software or subscription charges
- Licensed assets
- APIs and external services
- Third-party tools or integrations
- Payment processing charges where applicable
13Service Suspension or Termination
Shivguru Enterprises may suspend or terminate services where permitted under the applicable agreement or law, including circumstances involving:
- Non-payment
- Material breach of agreed terms
- Misuse of our services
- Fraudulent activity
- Unlawful activity
- Repeated failure to provide required information or cooperation
- Conduct that creates material legal, security or operational risk
Any refund arising from suspension or termination will be determined according to the applicable agreement, work completed, third-party costs and applicable law.
14No Guarantee of Business Results
Payment for a digital marketing or technology service is payment for the agreed service and work, not a guarantee of a particular business result.
Unless expressly agreed otherwise in writing and legally permissible, Shivguru Enterprises does not guarantee:
- A specific number of leads
- A specific number of customers
- A specific number of sales
- A specific advertising return
- Specific search engine rankings
- A particular amount of website traffic
- A particular revenue level
- A particular business growth rate
Business and marketing results can depend on factors outside our reasonable control, including market conditions, competition, customer behaviour, pricing, demand, advertising platforms and third-party systems.
15Statutory Rights
Nothing in this Refund & Cancellation Policy is intended to restrict, remove or waive any right, remedy or protection available to a consumer under mandatory provisions of applicable Indian law.
Where a statutory right applies, such right will prevail to the extent required by law.
16Disputes
Any dispute relating to cancellation, refund or services provided by Shivguru Enterprises will first be addressed through good-faith communication between the parties.
If the matter cannot be resolved through such communication, the dispute shall be dealt with in accordance with applicable laws of India.
Subject to applicable law, the courts having appropriate jurisdiction in Delhi, India shall have jurisdiction over disputes arising from or relating to the services and this Policy.
17Changes to This Policy
Shivguru Enterprises may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
18Contact for Refund or Cancellation Requests
For a cancellation or refund request, please contact Shivguru Enterprises through the contact details provided on our website and include sufficient information to identify the relevant service or transaction.
Each request will be reviewed according to the applicable service terms, the circumstances of the request and applicable Indian law.
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